FAQS

How long does it take to get it done?

We aim to get your hand-drawn portrait out to you in 5-12 days, but sometimes we are very busy and it could take us up to 16 days. 

 

How do i get my illustration?

You will receive a digital file .jpeg or .png of high resolution 4800x3600 px with 300dpi or 16x12 inches (A3 paper).

Ready to be printed on a mug, t-shirt whatever you decide to do with it.
Ideal for facebook, instagram, wallpaper, prints, shirts, mugs, and many more.

     What if I want to change something in my illustration?

    we are ready to make revisions until you are 100% happy with your portrait, just contact at : contact@theszones.com.

      

    Do pets count as a person?

    Yes pets counts as a person.

     

    Am I free to do whatever I want with my illustration?

    Absolutely, its yours, do whatever you want with it.

     

    How many photos do i have to send you?

    The more photos you give us the better! Just make sure to leave a clear note in the checkout about how you’d like your illustration drawn and leave the rest up to us.

     

    In what format should be the photos I send to you?

    The photos should be in "jpeg" or "png" with good quality. They must show the faces clearly. It will help us to get an accurate illustration of you.

    Not sure about the quality of your photos? Don’t worry, just send them to us and we’ll let you know if we’re having any issues.

      

    I want an illustration of large group, like in a wedding, what should i do?

    Don't worry just send us an email and we will discuss large jobs.

     

    Will I be charged for revisions after it's been made?

    It is the customer's responsibility to accuratly add all the details in the order notes. Any details not included in the order note that require a lot of work, will result in additional charges.

     

    What ir the return policy?

    The SKetch Zone unfortunately does not accept refunds for change of mind after the drawing has started. We do however offer product revisions if in case a customer is not satisfied with their illustration.